Request a service

  1. 1 Submit
  2. 2 Receive a reference
  3. 3 Follow the answer

Report a disaster or a danger: a flood, a river or the lake overflowing, erosion or a landslide, tree cutting or a bush fire, a blocked drain. The City is alerted at once and you receive a reference number to follow your report.

Price of a document, a certificate, information? Request a service →

What is it about?
A few questions to help the City act
What is the problem?
Are homes flooded?
Is the road cut?
Since when?
Who is affected?
A few questions to help the City act
What is happening?
Are homes flooded?
Are people in danger or without shelter?
Who is affected?
A few questions to help the City act
What is the problem?
Are homes threatened?
Since when?
A few questions to help the City act
What is the problem?
Where?
Since when?
What you need, or what the problem is, since when and who is affected. You can write in French, Swahili, English or your own language, or record a voice message below.

Or record a voice message

Speak in French, Swahili, Lingala or your language: 3 minutes at most. The City’s agents listen to it; it is never published.

Neighbourhood, avenue, landmark (e.g. « Kalundu, avenue du Lac, near the market »).

Photos (optional)

Up to 3 photos, JPG or PNG, 10 MB at most each. If the request is published, its photos are shown on the public page, without their location data.

To be contacted (optional)

Your name and contact are seen only by the agents handling your request. They are never published and are deleted one year after the request is closed.

An artificial intelligence system helps the City sort requests (topic, service, urgency, translation). It only makes suggestions: a City agent reads every request and decides.