Request a service

  1. 1 Submit
  2. 2 Receive a reference
  3. 3 Follow the answer

Ask your Province, City or Municipality for a service: the price of a document, a certificate, an authorisation, an appointment or simply information. You receive a reference number to follow the answer. No account is needed.

Something to fix (waste, drain, road…)? Report a problem →

What is it about?
What do you want to know?

How it works at the Province

  1. The serviceGo to the service concerned.
  2. Note de PerceptionThe collecting agent fills in the Note de Perception.
  3. The bankYou pay at the bank.
  4. Proof of paymentYou go back to the service with the proof of payment.
  5. The documentThe service delivers the document.

Never pay cash to an agent: always at the bank, with a receipt.

A few questions to answer you quickly
What is the problem?
Near what?
Since when?
Who is affected?
A few questions to answer you quickly
What is the problem?
Are homes flooded?
Is the road cut?
Since when?
Who is affected?
A few questions to answer you quickly
What is happening?
Are homes flooded?
Are people in danger or without shelter?
Who is affected?
A few questions to answer you quickly
What is the problem?
Are homes threatened?
Since when?
A few questions to answer you quickly
What is the problem?
Where?
Since when?
A few questions to answer you quickly
What is the problem?
Can vehicles still pass?
Is there a danger for people?
Since when?
A few questions to answer you quickly
What is the problem?
Since when?
A few questions to answer you quickly
What is the problem?
Since when?
Who is affected?
A few questions to answer you quickly
What is the problem?
Is there a danger for people?
Since when?
Who is affected?
CDF
A few questions to answer you quickly
What is the problem?
CDF
A few questions to answer you quickly
What is it about?
Is the danger still present?
Since when?
A few questions to answer you quickly
What is the problem?
A few questions to answer you quickly
Which document?
What do you need?
What do you want to know?
For whom?
By when do you need it?
A few questions to answer you quickly
Which tax or fee?
CDF
Was an official receipt given?
Who asked for the money?
A few questions to answer you quickly
What is it about?
Do you already have papers for the plot?
What do you want to know?
By when do you need it?
A few questions to answer you quickly
What did you see?
Is there a site board with the cost and the company?
A few questions to answer you quickly
Which document?
What do you want to know?
For whom?
By when do you need it?
A few questions to answer you quickly
The price of what?
What do you want to know?
A few questions to answer you quickly
Information about what?
A few questions to answer you quickly
What do you ask for?
By when do you need it?
What you need, or what the problem is, since when and who is affected. You can write in French, Swahili, English or your own language, or record a voice message below.
Your contact details

Your name and contact are seen only by the agents handling your request. They are never published and are deleted one year after the request is closed.

An artificial intelligence system helps the City sort requests (topic, service, urgency, translation). It only makes suggestions: a City agent reads every request and decides.